bet117 Frequently Asked Questions

bet117 requires a government-issued photo ID to verify your identity — this can be your National ID card (NID), passport, or driving licence. You may also need to submit proof of address, such as a recent utility bill or bank statement. If you use bKash, Nagad, or Rocket as a payment method, you may additionally be asked to confirm ownership of that mobile wallet account.

bet117 typically completes account verification within 24 hours of receiving all required documents. In most cases the review is finished within a few hours. If additional information is needed, the support team will contact you by email. Submitting clear, legible document images speeds up the process significantly.

To reset your bet117 password, click the "Forgot Password" link on the login page. Enter the email address registered to your account, and a password reset link will be sent to that address within a few minutes. Follow the link, set a new password, and log back in. If you no longer have access to the registered email, contact support at [email protected].

No. bet117 strictly allows only one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to consolidate your records.

To deposit via bKash on bet117, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount, then follow the on-screen instructions to complete the Send Money transaction from your bKash app to the designated bet117 merchant number. Always use the number displayed on the bet117 deposit page — do not use saved numbers from previous sessions as merchant numbers can change.

bKash deposits on bet117 are credited almost instantly — typically within 1 to 5 minutes of the transaction being confirmed on the bKash network. If your deposit has not appeared after 15 minutes, check that the transaction was completed successfully in your bKash app, then contact bet117 support with the bKash transaction ID.

The minimum deposit amount on bet117 is ৳200 BDT for most payment methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported institutions, the minimum may be higher. The exact minimum for each payment method is displayed on the bet117 deposit page at the time of the transaction.

The minimum withdrawal amount on bet117 is ৳500 BDT. Withdrawals below this threshold are not processed. The maximum withdrawal per transaction and per day depends on the payment method selected — bKash, Nagad, and Rocket withdrawals are subject to the transaction limits set by those mobile banking providers in Bangladesh.

bet117 processes withdrawal requests within 1 to 4 hours during normal operating conditions. bKash and Nagad withdrawals typically arrive in your mobile wallet within minutes of processing. Bank transfers to accounts at Dutch-Bangla Bank, Sonali Bank, BRAC Bank, or Islami Bank may take up to one business day. Withdrawals are not processed if your account KYC verification is still pending.

bet117 does not charge its own platform fee on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges according to their own fee schedule. Bank transfer fees, if any, are also determined by your bank rather than by bet117.

Yes, Nagad is a fully supported payment method on bet117 for both deposits and withdrawals. The process is the same as bKash — navigate to the Deposit or Withdrawal section in your account, select Nagad, enter the amount, and follow the transaction instructions displayed on screen. Nagad transactions are typically credited or debited within minutes.

bet117 offers sports betting across a wide range of markets, with cricket being the most popular choice among Bangladesh players. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test and ODI matches, and live Bangladesh Tigers fixtures. Other available sports include football, kabaddi, tennis, basketball, and hockey.

When betting on BPL matches at bet117, all standard cricket betting rules apply. Bets are settled based on the official match result declared by the governing cricket body. In the event of a match being abandoned, reduced-over matches settled by Duckworth-Lewis method are counted as official results. Live in-play betting markets close briefly at key moments such as wickets and over changes.

Yes, bet117 is fully optimised for mobile play on both Android and iOS devices through the mobile browser. The platform uses 256-bit SSL encryption on all connections, meaning your account data and financial transactions are secure whether you are playing on a smartphone or desktop. No app download is required — the mobile website delivers the full platform experience.

bet117 hosts an extensive slots library featuring titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel fruit machines to modern video slots with multi-level bonus rounds, cascading reels, and progressive jackpots. The full catalogue is accessible on the bet117 Slots page, where games are filterable by provider, theme, and RTP.

RTP (Return to Player) varies by individual slot title on bet117. Most games from top providers carry an RTP between 94% and 97%. The specific RTP for each game is published in the game's information panel, accessible by clicking the "i" or "info" icon within the game itself. bet117 does not alter the RTP settings of games supplied by its providers.

bet117 offers a welcome bonus for newly registered players on their first qualifying deposit. The specific bonus percentage, maximum bonus amount in BDT, and eligible games are detailed on the Promotions page of the bet117 platform at the time you register. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement is a multiplier applied to a bonus that determines how many times you must play through the bonus amount before withdrawing associated winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total qualifying bets before any bonus-linked winnings become withdrawable. Different games may contribute different percentages towards wagering — slots typically contribute 100%, while live casino games may contribute less.

Yes, you can forfeit an active bonus on bet117 at any time by navigating to the Bonuses section of your account and selecting the option to cancel the bonus. Note that forfeiting a bonus also removes any bonus balance and any winnings generated from that bonus from your account. Only your real-money balance remains unaffected. Contact support if you cannot locate the forfeit option.

bet117 periodically offers free spins on selected slot titles and reload bonuses for existing players. These promotions are announced on the Promotions page and may be tied to specific events such as BPL season, IPL, Eid, or Pohela Boishakh. Free spin winnings are typically subject to the same wagering requirements as deposit bonuses. Check the Promotions page regularly or contact support to ask about currently active offers.

bet117 rewards its most active players through a loyalty programme that offers escalating benefits the more you play. Higher tiers unlock faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and exclusive bonus offers. Details of the current loyalty tier structure and how points are accumulated are available on the Promotions page of the bet117 platform.

There are a few common reasons a bonus may not appear after a qualifying deposit on bet117. The most frequent cause is that the bonus was not opted into before completing the deposit — some offers require you to select or enter a bonus code during the deposit flow. Other reasons include depositing below the minimum qualifying amount, using a payment method that is excluded from the promotion, or having an existing active bonus that must be settled first. Contact support with your deposit transaction ID for a prompt review.

bet117 is an internationally operated online gambling platform that accepts players from Bangladesh. The platform operates under its international operating framework and uses industry-standard security practices including SSL encryption and fair-play certified game software. As gambling regulations vary, players are responsible for understanding the legal framework applicable to them in their own jurisdiction before registering.

bet117 protects player data using 256-bit SSL/TLS encryption for all data in transit, secure password hashing for stored credentials, and strict access controls limiting data visibility to authorised personnel only. Payment card data is handled exclusively by PCI DSS-compliant third-party processors. bet117 does not sell personal data to third parties. Full details are in the bet117 Privacy Policy.

The minimum age to register and play on bet117 is 18 years. This is a firm requirement with no exceptions. All accounts are subject to age verification during the KYC process. Any account found to belong to a person under 18 is immediately closed, all balances are forfeited, and the associated data is securely deleted in line with our child protection obligations.

To self-exclude from bet117, contact the support team at [email protected] with the subject line "Self-Exclusion Request" and your registered account details. Self-exclusion options range from 6 months to permanent closure. Once activated, self-exclusion cannot be reversed within the chosen period. You can also find responsible gaming tools including time-outs and deposit limits in your account settings.

You can reach bet117 customer support 24 hours a day, 7 days a week via email at [email protected] or through the live chat feature on the bet117 platform. For account-specific enquiries, have your registered username and the email address associated with your account ready. Response time via live chat is typically under 3 minutes; email responses are sent within 2 hours for urgent welfare-related matters.

Yes. bet117 allows players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Once a limit is in place, you cannot deposit beyond that threshold within the chosen time period. Reducing a limit takes effect immediately; increasing a limit is subject to a 24-hour cooling-off period to protect against impulsive decisions made during play.