Privacy Policy

1. Introduction

bet117 ("bet117", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bet117.club. We are committed to protecting the privacy and security of the personal information provided to us by players in Bangladesh and all other jurisdictions we serve.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you as a data subject. We have written this policy in plain English to make it as clear and accessible as possible.

If you have any questions about this Privacy Policy or the way in which we handle your personal data, please contact our support team at [email protected] at any time.

2. Personal Data We Collect

2.1 Registration Data

When you create an account on bet117, we collect the information you provide directly during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and a username of your choosing. You may also be asked to provide your residential address as part of the identity verification process.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify that you meet the minimum age requirement of 18 years, bet117 may request copies of identity documents including a national ID card, passport, or driving licence, as well as proof of address such as a recent utility bill or bank statement. Where a mobile wallet such as bKash, Nagad, or Rocket is used as a payment method, you may also be asked to verify ownership of that wallet account.

2.3 Financial Data

bet117 collects transaction records associated with deposits and withdrawals on your account, including amounts, timestamps, payment method identifiers, and transaction reference numbers. We do not store full card numbers or mobile banking PINs. Payment card data is handled exclusively by PCI DSS-compliant third-party payment processors who operate under strict data security obligations.

2.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you use the bet117 platform. This includes your IP address, device type and operating system, browser type and version, pages visited, time spent on the platform, game history, betting history, login timestamps, and session duration. This data is used for platform security, fraud prevention, responsible gaming monitoring, and service improvement.

2.5 Communications Data

When you contact bet117 customer support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages and any attachments you provide. This allows us to maintain a consistent support history and to resolve disputes accurately.

2.6 Data Summary Table

Data Category	Examples	Primary Purpose
Registration Data	Name, email, phone, date of birth	Account creation and identity verification
KYC Documents	National ID, passport, proof of address	Age verification and AML compliance
Financial Data	Transaction records, payment method references	Payment processing and fraud prevention
Usage Data	IP address, device info, game history	Security, analytics, responsible gaming
Communications	Support emails, chat transcripts	Customer service and dispute resolution

3. How We Use Your Personal Data

bet117 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your bet117 account, including authenticating your identity each time you log in.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods, and to maintain accurate financial records.
• Identity and Age Verification: To confirm that you are at least 18 years of age and that the identity information you have provided is accurate, in compliance with our age verification obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor betting patterns and account activity for indicators of problem gambling behaviour, and to enforce any deposit limits, cooling-off periods, or self-exclusion requests you have set.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain a history of your interactions with the bet117 support team.
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from regulatory bodies, law enforcement agencies, and financial intelligence units.
• Service Improvement: To analyse aggregated and anonymised usage data for the purpose of improving platform performance, game selection, and the overall user experience.
• Communications: To send you transactional notifications relating to your account activity, such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may also send you promotional communications about relevant offers. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

bet117 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing your registration data, payment information, and account records is necessary for the performance of the contract between you and bet117 — specifically, for delivering the betting and gaming services you have signed up to use.
• Legal Obligation: Certain processing activities — including KYC verification, transaction record-keeping, and cooperation with law enforcement — are required by applicable laws and cannot be declined without restricting your access to the platform.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is conducted on the basis of bet117's legitimate interest in maintaining a safe and fair environment for all players.
• Consent: Where we send you optional marketing communications or set non-essential cookies, we will first obtain your explicit consent. You may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Data Sharing and Disclosure

5.1 Service Providers

bet117 shares personal data with a limited set of third-party service providers who assist in operating the platform. These include identity verification providers, payment processors, fraud detection services, cloud hosting providers, and customer support platform operators. All third-party processors are bound by strict contractual data protection obligations and are prohibited from using your data for any purpose beyond the specific service they provide to bet117.

5.2 Legal and Regulatory Disclosure

bet117 may disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or financial intelligence units where we are required to do so by law, by court order, or where we have reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or serious harm. Such disclosures are made on a case-by-case basis and only to the extent required by the relevant legal obligation.

5.3 Business Transfers

In the event that bet117 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held on the platform may be transferred to the acquiring or successor entity. In such circumstances, we will notify registered users and ensure that any data transfer is subject to the same level of privacy protection as described in this policy.

5.4 What We Do Not Do

bet117 does not sell, rent, or otherwise commercialise your personal data to advertising networks, data brokers, or any third party for marketing purposes. Your data is not used to build advertising profiles or to target you with third-party advertisements on other websites or platforms.

6. Data Retention

bet117 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal retention requirements. Specifically:

• Active accounts: Personal data is retained for the full duration that your account remains open and active on the bet117 platform.
• Closed accounts: Following account closure, we retain account records, transaction histories, and KYC documentation for a minimum of five years to comply with anti-money laundering regulations and to defend against any legal claims that may arise.
• Communications: Customer support communications are retained for a minimum of two years from the date of the interaction.
• Anonymised data: Aggregated, anonymised analytics data that cannot be linked back to any individual may be retained indefinitely for the purpose of platform improvement and statistical analysis.

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. bet117 uses cookies to maintain your login session, remember your preferences, and gather anonymised analytics about how the platform is used. Cookies do not contain your password or any payment information.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Maintain your login session and ensure the platform functions correctly	Session / up to 30 days
Functional Cookies	Remember your language preferences and display settings	Up to 12 months
Analytics Cookies	Collect anonymised data on page visits and feature usage to improve the platform	Up to 24 months
Security Cookies	Detect and prevent fraudulent login attempts and bot activity	Session

bet117 does not use third-party advertising cookies or cross-site tracking technologies. You may configure your browser settings to block or delete cookies; however, doing so may affect the functionality of certain features on the platform, including your ability to remain logged in between sessions.

8. Security Measures

bet117 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the bet117 platform is encrypted in transit using industry-standard TLS protocols.
• Password Hashing: User passwords are stored exclusively as one-way cryptographic hashes using a secure algorithm. Plaintext passwords are never stored and are not accessible to any member of the bet117 team.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Intrusion Detection: The bet117 platform is monitored continuously for suspicious activity, including unusual login patterns, high-frequency automated requests, and known attack signatures.
• PCI DSS Compliance: Payment card data is handled exclusively by payment processors that maintain Payment Card Industry Data Security Standard (PCI DSS) certification. bet117 does not store full card numbers on its own systems.
• Regular Security Assessments: bet117 conducts periodic internal reviews of its data security practices and works with external security specialists to identify and remediate vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that affects your personal data, bet117 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9. Your Data Rights

As a user of the bet117 platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that bet117 holds about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to our legal retention obligations, you may request that bet117 delete your personal data. Note that we may be required to retain certain data — such as KYC records and transaction histories — for a minimum period under anti-money laundering regulations, regardless of an erasure request.
• Right to Restrict Processing: In certain circumstances, you may request that bet117 restrict the processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bet117's legitimate interests. You may also opt out of marketing communications at any time by contacting support.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Children's Privacy

The bet117 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that a minor has registered on the platform or provided us with personal data, we will immediately close the associated account, forfeit any balance, and securely delete all data associated with that account.

If you have reason to believe that a minor has registered on bet117, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

11. Third-Party Links

The bet117 platform may contain references to payment partners and game studio providers. These references are informational only and do not constitute hyperlinks to external websites within the body of this policy. bet117 is not responsible for the privacy practices of any third-party organisation, and we encourage you to review the privacy policies of any external service providers whose products or services you use in connection with the bet117 platform.

12. Updates to This Privacy Policy

bet117 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or operational requirements. When material changes are made, we will notify registered users by email or by displaying a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Your continued use of the bet117 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.

13. Contact Information

For all privacy-related enquiries, data rights requests, or concerns about how bet117 handles your personal information, please contact us using the details below. All privacy communications must be submitted in English.

For questions about responsible gaming data, self-exclusion records, or deposit limit settings, please visit our Responsible Gaming page or include "Responsible Gaming Data" in the subject line of your email.